Cancellation and Refund Terms

Dear Customer,

The return and exchange processes for the orders you have placed through https://www.frobot.com.tr are carried out in

accordance with Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts.

The steps, rules and legal obligations that will apply when you create a return or exchange request for the products you

have purchased are set out for your information below.

1. Right of Withdrawal and Return Period

Under a distance contract, the consumer has the right to withdraw within 14 (fourteen) days of the date on which they

take delivery of the product, without giving any reason and without paying any penalty. In order to exercise the right of

withdrawal, notice must be given to the seller in writing or by a durable medium within this 14-day period.

2. Return Process and Steps to Follow

To start your return request and ensure the process is completed quickly, please follow the steps below in order:

Step 1: Creating the Return Request

Log in to the "My Account" panel on our website and, from the my orders section, click the "Create Return Request"

button for the relevant order. State the reason for your return and any details in your request.

Step 2: Courier Shipment

Once your return request is approved, a Courier Return Code specific to you will be generated by the system. Hand the

product over to our contracted courier company free of charge (freight collect), quoting this code, together with all its

accessories, its original box and its invoice/delivery note.

Step 3: Inspection and Refund

Products arriving at our warehouse are inspected by our specialist team for "Compliance with the Return Conditions".

If the inspection finds nothing preventing the return, the price of the product is refunded in full to the payment method

used to place the order (Credit Card / Bank Transfer) within the statutory period of 14 days.

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3. Products That Cannot Be Returned and Exceptions

Pursuant to the Regulation on Distance Contracts, the consumer has no right of withdrawal for products with the

following characteristics:

Products prepared in line with the consumer's requests or clearly in line with their personal needs, or personalised by

being modified or added to.

Goods or services whose price varies depending on fluctuations in the financial markets and which are outside the

seller's control.

Contracts relating to the delivery of goods that are liable to perish quickly or whose expiry date may pass.

Goods whose protective elements such as packaging, tape, seal or wrapping have been opened after delivery and

whose return is not suitable in terms of health and hygiene (underwear, swimwear, cosmetics, textile accessories, etc.).

Goods which, after delivery, become mixed with other products and which by their nature cannot be separated.

IMPORTANT NOTICE: In order for products in the textile, clothing and textile accessories categories to be returned,

the packaging of the product must be unopened and the product must be unused, untried, unaltered and must not have

lost its resaleable quality. Returns of products that have been tried on, deformed, or whose original box/packaging has

been damaged are strictly not accepted.

4. Refund Period and How It Is Credited

Once your return is approved, the transfer of the product price to your bank is completed within T + 14 days (the

statutory maximum period). The time it takes for the amount to be credited by the bank to your card or account depends

on your bank's internal procedures; for instalment purchases, refunds may be credited by the banks to your card each

month as a "positive balance" equal to the instalment amount. This process relates entirely to the banking system and

our company has no power to intervene in it.

5. Return Procedure for Corporate Purchases

For return transactions relating to orders whose invoice address is issued in the name of a company or legal entity

(Corporate Invoice), it is a legal requirement that the company concerned issue a "Return Invoice" to our company.

Return acceptance procedures for corporate orders for which no return invoice is issued cannot be completed under the legislation.

6. Seller and Contact Details

For any questions, complaints and return tracking requests, you may contact us through the communication channels

listed below.

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Company Name Fırat Otomasyon ve Güvenlik Sistemleri — Fırat Karadeniz

Website https://www.frobot.com.tr

Tax Office / No Köprübaşı / 5090153394

Telephone Number 0452 777 07 17

E-Mail Address info@frobot.com.tr

Physical Address Karşıyaka Mah. Rıza Şimşek Cad. No: 46 B Altınordu / Ordu - Türkiye